Todd Sundsted

I dislike the U-Haul rental experience—I feel like every time I rent I run into problems. This time it was sending me 20 miles into the country to pick up a truck in an area with cellular service so weak I couldn't upload my driver's license.

That said, the human I got on the phone worked with me for a hour to troubleshoot and then to move my reservation. What a champ! As long as they use humans in support, I will continue to rent from them.